EK Motor Factors Ltd.'s Privacy Policy – your rights, your information and how we use it

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EK Motor Factors Ltd. is committed to protecting your personal information.

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Our Privacy Policy contains important information about what personal details we collect; what we do with that information; who we may share it with and why; and your choices and rights when it comes to the personal information you have given us.

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We may need to make changes to our Privacy Policy; so please check our website for updates from time to time. If there are important changes such as changes to where your personal data will be processed; we will contact you to let you know.

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This version of our Privacy Policy was last updated on the 24th May 2018.

 

Who we are

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EK Motor Factors Ltd. is a family owned and run motor factors based in the North West of England. Working with premium, original equipment suppliers, we supply car parts covering European, American, Japanese and Korean vehicles alongside an extensive range of motor oils, consumables, diagnostic & garage equipment, and tools to many local customers in and around the North Lancashire and South Cumbria area.

 

How to contact us

 

If you have any questions about our Privacy Policy or the information we collect or use about you, please contact;

 

Group General Manager
EK Motor Factors Ltd.,
Lansil Way,
Caton Road

Lancaster

LA1 3QY

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Email: info@ekmotorfactors.co.uk

 

Information we collect and use

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Information about you that we collect and use includes:

• Information about who you are e.g. your name and contact details including billing address, delivery address, profession, telephone number, mobile number, email address and payment details

• Information classified as ‘sensitive’ personal information. This information will only be collected and used where it’s needed to provide the product or service you have requested or to comply with our legal obligations

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Via our website, ekmotorfactors.co.uk, personal data is collected for the following purposes and using the following services:

 

Contact form

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By filling in the contact form with their Data, the User authorises this Application to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.

Personal Data collected: city, company name, email address, first name, last name, phone number and profession.

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Platform services and hosting

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These services have the purpose of hosting and running key components of our website, therefore allowing the provision of this website from within a unified platform. Such platforms provide a wide range of tools to us – e.g. analytics, user registration, database management – that imply the collection and handling of personal data. Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the personal data are stored.

 

Wix (Wix.com, Ltd.)

Wix is a platform provided by Wix.com, Ltd. that allows us to build, run and host our website. Wix is highly customisable and can host websites from simple blogs to complex e-commerce platforms.

Personal Data collected: various types of Data as specified above.

Place of processing: Israel – Privacy Policy.

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What we collect and use your information for

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We take your privacy seriously and we will only ever collect and use information which is personal to you where it is necessary, fair and lawful to do so. We will collect and use your information only where:​

• it’s necessary to provide the product or service you have 

• it’s necessary for us to meet our legal or regulatory obligations

• it’s in the legitimate interests of EK Motor Factors Ltd. e.g. to deliver appropriate information and guidance so you are aware of the options that will help you get the best product or service

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If you do not wish us to collect and use your personal information in these ways, it may mean that we will be unable to provide you with our products or services.

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Who we may share your information with:

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• our suppliers, agents and subcontractors who are involved in the delivery of providing products or services used or ordered by you;

• to credit reference agencies and fraud prevention agencies;

• to any relevant public authority or law enforcement agency;

• where required by law, regulation or legal proceedings; 

• where we believe it is necessary to protect EK Motor Factors Ltd. or third party rights and property; 

• where you give us false or inaccurate information and we identify or suspect fraud

• where we are compelled to do so by law;

• in response to a valid, legally compliant request by a competent authority;

• during emergencies when we believe physical safety is at risk;

• in response to a complaint that that there has been a breach of the services terms & conditions or any other product or service terms of which you have been notified.

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Where your information is processed

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Your information will be processed internally by EK Motor Factors Ltd. and stored within the United Kingdom on our operating system and on cloud-based servers provided by our internet provider. 

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How we protect your information

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We take information and system security very seriously and we strive to comply with our obligations at all times. Any personal information which is collected, recorded or used in any way, whether on paper, online or any other media, will have appropriate safeguards applied in line with our data protection obligations.

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Your information is protected by controls designed to minimise loss or damage through accident, negligence or deliberate actions.

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Our security controls are aligned to industry standards and good practice; providing a control environment that effectively manages risks to the confidentiality, integrity and availability of your information.

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How long we keep your information

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We will keep your personal information only where it is necessary to provide you with our products or services while you are a customer.

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We may also keep your information after this period but only where required to meet our legal or regulatory obligations. The length of time we keep your information for these purposes will vary depending on the obligations we need to meet.

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Your individual rights

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You have several rights in relation to how EK Motor Factors Ltd. uses your information. They are:

 

Right to be informed:

You have a right to receive clear and easy to understand information on what personal information we have, why and who we share it with – we do this in our Privacy Policy and privacy notices. 

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Right of access:

You have the right of access to your personal information. If you wish to receive a copy of the personal information we hold on you, you may make a data subject access request (DSAR).

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Right to request that your personal information be rectified:

If your personal information is inaccurate or incomplete, you can request that it is corrected.

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Right to request erasure:

You can ask for certain information we hold about you to be deleted or removed provided that there is not a compelling nor legal reason for EK Motor Factors Ltd. to continue to have it.

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Right to restrict processing:

You can ask that we block or suppress the processing of your personal information for certain reasons. This means that we are still permitted to keep your information – but only to ensure we don’t use it in the future for those reasons you have restricted.

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Right to data portability:

You can ask for a copy of your personal information for your own purposes to use across different services. In certain circumstances, you may move, copy or transfer the personal information we hold to another company in a safe and secure way. 

 

Right to object:

You can object to EK Motor Factors Ltd. processing your personal information where it is based on our legitimate interests, for direct marketing and if we were using it for scientific/historical research and statistics.

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How to make a complaint

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We will always strive to collect, use and safeguard your personal information in line with data protection laws. If you do not believe we have handled your information as set out in our Privacy Policy, please contact the Group General Manager at the address or email address listed above and we will do our utmost to make things right.